12-month limited warranty.
Thank you for purchasing a FloodVault. We stand behind the quality and durability of our products and offer a 12-month warranty to the original purchaser, so your investment is protected from the day it arrives.
For shipping, tracking, and delivery issues, see the Shipping Policy. For orders damaged in transit or returns within the first 30 days, see Returns, Replacements & Refunds.
What is covered
This warranty covers any defects in materials or workmanship under normal use during the warranty period. The warranty is only applicable to the original purchaser and is not transferable.
What is not covered
- Damage caused by accidents, misuse, abuse, or neglect
- Normal wear and tear
- Unauthorized modifications or repairs
- Damage resulting from improper installation or use not in accordance with the product instructions
Warranty period
12 months from the date of purchase. Original purchaser only; non-transferable.
How to make a claim
- Contact customer support via the Contact page, or call (773) 373-9186.
- Provide proof of purchase (date and place).
- Describe the issue you're experiencing.
- If instructed, ship the product to the address provided.
Warranty service
When we receive your claim, we inspect the product and determine whether it is covered under this warranty. If it is, we replace the product at no charge. If it is not covered, we provide an estimate for the replacement cost before any work proceeds.
Limitations
Our liability under this warranty is limited to the replacement of the product. We will not be liable for any incidental or consequential damages arising from the use or inability to use the product.
State law rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.