30 days to make it right.
If a FloodVault arrives damaged, doesn't fit, or isn't what you expected, we work with you to replace it, refund it, or make it right. Defects after 30 days are handled under the 12-month warranty.
30-day window
Returns and replacements must be requested within 30 days of the delivery date. After 30 days, defects and workmanship issues route to the 12-month warranty.
Condition requirements
To be eligible for a return or replacement, the item must be unused, in the same condition it was received, with all components (including the TIZIP zipper and carry bag), and in the original packaging.
How to start a return
- Contact us via the Contact page, email Contact@FloodVault.net, or call (773) 373-9186.
- Provide your order number and describe the issue. Include photos for damage or defect claims.
- We'll issue a Return Authorization (RMA) and the ship-to address.
- Ship the item back in its original packaging. Returns without an RMA may be refused.
Refunds
Once we receive and inspect the returned item, we issue the refund to the original payment method within 10 business days. You'll receive an email when the refund is processed; card issuers typically post refunds within a few additional business days.
Replacements
Prefer a same-item swap? Once the RMA is issued, we ship the replacement as soon as the returned item is received and inspected. Expedited replacements (before inspection) are available case-by-case for damage or defect claims.
Damaged in transit
Report freight damage within 5 days of delivery. Include photos of the outer packaging and the product. FloodVault files the carrier claim and ships a replacement at no cost to you.
Full carrier-claim procedure is in the Shipping Policy.
Defective on arrival
If the vault has a manufacturing defect on first deployment, FloodVault covers return shipping and — at your choice — either replaces the vault or refunds the purchase in full.
Wrong size
If the size delivered doesn't fit the vehicle the Fit Finder recommended it for, FloodVault covers return shipping and swaps to the correct size.
Change-of-mind returns
For returns unrelated to damage, defect, or fit, the customer is responsible for return shipping. No restocking fee applies to items returned unused and in original packaging within the 30-day window.
Beyond 30 days
Defects in materials or workmanship discovered after 30 days are covered by the 12-month limited warranty.
Canada & international
Online checkout currently ships to U.S. addresses only. Canadian and other international orders are arranged directly as quoted shipments and follow the same policy; customers are responsible for return shipping and any customs duties on the return leg unless the claim is damage, defect, or wrong size. Refunds are issued in U.S. dollars to the original payment method. Inquiries outside the U.S. are handled case-by-case — see the International page.
Limitations
Our liability under this policy is limited to the refund or replacement of the product. We are not liable for incidental or consequential damages arising from the use or inability to use the product. This policy gives you specific legal rights, and you may also have other rights which vary from state to state.
Contact
Questions about a return, replacement, or refund? Reach us via the Contact page, email Contact@FloodVault.net, or call (773) 373-9186.