From our dock to your driveway.
How FloodVault processes, ships, and stands behind every order. This policy reads as one system with Returns, Replacements & Refunds and the 12-month warranty.
Order processing
Orders are processed within 1–2 business days. Orders placed after 12:00 pm CT on Friday, on weekends, or on U.S. federal holidays begin processing the next business day. If we are experiencing a high volume of orders or a significant delay, we contact you by email or phone.
Shipping methods & rates
Ground shipping is free on U.S. orders of $100.00 and up. Any charge that applies to a smaller order is calculated and displayed at checkout before you pay. Vaults typically ship via UPS or FedEx Ground; small accessories may ship via USPS. Service level and carrier are chosen based on destination and package size.
Delivery estimates
Plan on 1–2 weeks from order to delivery within the United States. Typical transit time after shipment is 3–7 business days in the contiguous U.S. and 5–10 business days to Alaska and Hawaii. Delivery times are estimates from the carrier, not guarantees.
Shipment confirmation & tracking
You receive a shipment confirmation email with tracking number(s) once your order ships. Tracking can take up to 24 hours to activate with the carrier after label creation.
Address accuracy & undeliverable packages
You are responsible for providing a complete and accurate shipping address. Packages refused at delivery or returned to us as undeliverable are refunded less the original outbound shipping and any carrier return fees. Reshipment to a corrected address requires a new shipping charge.
Risk of loss & title
Title and risk of loss pass to you upon delivery by the carrier. Until then, FloodVault covers loss or damage in transit under the sections below.
Damaged in transit
Inspect your order at delivery. If the packaging or product arrives damaged, contact us within 5 days with photos of the outer packaging and the product, and keep all packaging and damaged goods until the claim is resolved. FloodVault files the carrier claim and — at your choice — ships a replacement or issues a refund at no cost to you. See Returns, Replacements & Refunds.
Lost or stolen shipments
If tracking shows no movement for 7 business days, or shows "delivered" but you did not receive the package, contact us. We open a carrier trace and, if the shipment is not recovered, replace the order or issue a refund per the returns policy.
Canada & international shipments
Online checkout currently ships to United States addresses only. Canadian and international orders are handled as quoted shipments — contact us with your address and vault size and we will price the freight and arrange the order directly. The buyer is the importer of record and is responsible for all duties, taxes, and customs clearance in the destination country. Products ship as EAR99 and REACH-aware; see the International page for market-specific handling.
Contact
Questions about a shipment or delivery? Reach us via the Contact page, email Contact@FloodVault.net, or call (773) 373-9186.